RESELLER PLANS DEDICATED SERVERS MEMBERS AREA FAQ SUPPORT

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Once your dedicated server order is received, we begin work on setting up your new server. We start by actually assembling your server to the specifications you ordered (i.e. the processor, RAM memory, hard drive size, etc). Once the server has been built, we load it with all the necessary software.... including CPanel and WebHost Manager.

Once the server has been tested and found to be operating normally, we configure it to your specifications. This involves configuring CPanel and WebHost Manager, installing IP addresses, setting up your main account, and creating the zone files for your custom nameservers. We also configure your backup hard drive (if ordered) so that backups from WHM go directly to it.

If you are an existing reseller who is simply upgrading to a dedicated server, we will then copy all your existing accounts over to your new server. All existing accounts' usernames, passwords, databases, email addresses, etc, etc, will be retained in the copy process.
 
Once all the above is done (typically within 1 to 2 business days of us receiving your order), we'll send you a welcome email that will contain all the information you'll need to get started (root login, username, password, etc). The following steps detail exactly what you should do once you receive your welcome email.

STEP 1 - Register your "Private Label" Nameserver IPs

This should be done immediately.

If you are upgrading from a reseller plan and will be using the same custom nameservers you used before, you will have to "update" your nameserver registrations with the new IP addresses we would have assigned them (given in your welcome email). You cannot keep the same IP addresses you had in your reseller plan.

Whether you are upgrading or not.... if you plan on using new custom nameservers, then you will have to "register" them with their new IP addresses (that we'll give you in your welcome email) with your registrar.

If you registered your domain name with us (the domain name used for your custom nameservers), then you can ignore this step; we will take care of registering your nameserver IPs for you. Otherwise, you'll have to go to your registrar, and do it through them. Once the nameserver IPs are registered, it will take 24-72 hours for them to propagate (just like domain names), after which time you'll be able to update domain name registrations with your new nameservers.

NOTE: At this time you can also update your main account's DNS settings so that it points to your private nameservers.... but it is not necessary to do so. Your domain name will work the same either with our nameservers, or your new custom nameservers.

STEP 2 - Refer to "Getting Started Guide for new resellers"

What you do from here on is essentially the same as if you had a reseller plan. So refer to the Getting Started Guide for new resellers for more information on what you should do next.

When logging in to your root WHM, you'll notice that there are many more features available to you than were available in a reseller's WHM.

Learn more about the additional features available in your root WHM

Learn how to setup your own resellers in your dedicated server

STEP 3 - Copying Accounts from your Reseller Plan

If you upgraded from a reseller plan and chose to have us copy your accounts over to your new server for you, you will want to check to make sure those accounts copied properly. Take a quick look in those accounts just to make sure. If you find that an account did not copy over properly, let us know and we'll copy it over again.

We will keep your old reseller plan intact on our servers until such time as you are satisfied that all your accounts have been successfully copied to your new server.


Congratulations!
After completing the above steps, you will have setup your custom nameservers, setup your main account, and created your web hosting packages that you are going to sell in your new web hosting business. Now all you have to do is actually setup your online hosting business, and start selling!

If you have any further questions, or if anything is unclear, please consult our Technical Support page. There you can view our support tutorials, send support issues to our support staff, and learn more about your Dedicated Server, WebHost Manager, and CPanel.

 

 


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