RESELLER PLANS DEDICATED SERVERS MEMBERS AREA FAQ SUPPORT

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Why would I want a reseller plan? 

There's actually several reasons. Here are the two most common:

Cost
If you have multiple websites you need web hosting for, then a reseller plan is likely the cheapest way to do it. That's because you can have as many websites hosted as you wish, all for one low monthly price. In other words, your monthly price does not go up when you add more websites to your reseller plan.

Control
When you need a new hosting account setup, you do not have to order a new hosting account for it and wait for it to be setup. Instead, as a reseller, you simply login to your WebHost Manager and create a new hosting account in "real time". You have complete control over creating hosting accounts (and deleting them for that matter). You also have control over the amount of storage space, monthly bandwidth, email addresses, etc that are assigned to the new hosting account.

How much does a reseller plan cost?

The price of the RT-20 reseller plan is $30.00 per month. That is our smallest reseller plan, but it's also the plan that the vast majority of our customers are on. There's no need to start off with a larger plan if you don't need it yet, since you can always upgrade seemlessly to a larger plan later.

Once I'm a reseller, how much does it cost each time I sell/setup a new web hosting account?

Absolutely nothing! Resellers can setup an unlimited number of web hosting accounts for free.... no extra charges at all. You do this in real-time from your WebHost Manager.

Can I really setup an "unlimited" number of hosting accounts?

In fact, the "number" of web hosting accounts you can setup is indeed unlimited. There is nothing in the server stopping you from setting up as many accounts as you wish. What you have to keep in mind however, is that each reseller plan has limits placed on storage space and monthly bandwidth. As long as the total amount of storage space and/or monthly bandwidth are not exceeded, you can continue to setup new hosting accounts.

What is "Storage Space" and "Bandwidth"?

Storage space
Storage Space is simply the amount of disk space (or hard drive space) that gets assigned to your hosting plan. A typical website may require 5 or 10 MegaBytes (MB) of storage space... but of course, that depends on how many images and pages there are. Each reseller plan has a total amount of storage space allowed that is shared among all the hosting accounts you create. Also, when you create a new hosting account, you must set the total amount of storage space you're going to allow it to use as a maximum. 

Bandwidth
Bandwidth is a measure of how much traffic is visiting your websites. It includes visitors to your websites, incoming and outgoing email messages, and FTP traffic. It's typically measures in GigaBytes (GB), where 1 GB = 1,024 MB. Many people commonly refer to " data transfer" as "bandwidth". By definition, bandwidth is a measure of the "size of the pipe", whereas data transfer is a measure of the "information going through the pipe". So when we say that a hosting account is allowed 5 GB of bandwidth, what we really mean to say is that the account is allowed 5 GB of data transfer per month.

How will I be billed/invoiced?

As soon as you place your order with us through our online order form, your credit card will immediately be charged the amount of your first month. The date you placed your order will then become your "anniversary date" meaning that on that same date every month, you will automatically be charged the monthly fee for the next month's hosting (this is assuming you choose a monthly term). This is called recurring billing, and will continue every month until such time as you cancel your account. Billing will stop immediately upon you canceling your account.
Check out our Billing Procedures for more detailed information.

How will the charges show up on my credit card statement?

Charges will show as having come from either Advantage1 Web Services Inc. or WORLDPAY (WorldPay is our payment processor:www.worldpay.com).

Must I use a credit card to place an order?

No. We also accept PayPal. But we do not accept payments by debit, money-transfers, checks or cash.

I want to sell 50 MB accounts, and get the RT-20 plan. Can I then only sell 40 accounts (2000/50 = 40)?

Absolutely not! Both the storage space and bandwidth limits imposed on your reseller plan, are based on the total amount of space used by all your hosting accounts combined... not the total amount of space "given" to those accounts. In other words, you can sell 100 hosting accounts and assign each one a storage space limit of 100 mb. If the average account only uses 10 mb of storage space, then only 100 x 10 mb = 1,000 mb is being used. That's only half of what you're allowed in the RT-20 plan!

What if I go over the storage space or bandwidth limits of my reseller plan?

If you have one of our smaller reseller plans, you can simply upgrade to the next larger plan, and your storage and bandwidth limits will be increased. If you have one of our larger reseller plans and you go over your limits, then it may be more economical for you to upgrade to one of our dedicated servers.

Upgrading to a larger reseller plan is completely seamless. Nothing needs to be done to your hosted accounts or reseller plan at all. We just increase your allowable limits.

Upgrading to a dedicated server involves copying your accounts over to your own server. We will do this for you as part of setting up a new dedicated server for you. You can read more about what's involved in upgrading to your own dedicated server by going here.

Can I host international domain names?

Yes. We support all domain name extensions available throughout the world. The three most popular are .com, .net and .org. Examples of other domain name extensions are: .ca, .co.uk, .com.au, .info, .biz, .tv, .ws, .cc, .us, .bz, .name, .de, .jp.... and there are many more available.

Does the monthly price include the cost of registering a domain name?

No. If you do not already have a domain name, then you will have to register one separately. You can register one through us for $19.95 US per year.

Will there be any ads on my (or my customer's) website(s)?

No! That is, not unless they are ads that you design into your website(s). Some budget hosting companies offer very cheap web hosting, but have a stipulation that an ad for their company will be placed at the top or bottom of your website. That is not the case with our reseller plans. Our reseller plans are 100% "ad-free". In fact, we even went to great lengths to ensure all our control panels are completely unbranded. That way, you can sell hosting accounts to your customers and they will not know that we are your supplier.

What forms of payment do you accept?

You must either have a credit card or a PayPal account to order a ResellersToday reseller plan. We accept both Visa and Master Card credit cards. We do not accept debit, money orders or checks.

Are your order forms secure?

Absolutely. We use WorldPay as our credit card payment processor, and all order forms where you enter your payment information are actually hosted on the secure WorldPay system. WorldPay are specialists in secure online transactions.

Can I resell your accounts?

Certainly..... in fact, that's the whole point! You can setup as many accounts as you wish, and either use them yourself, or resell them to your own customers. You can charge your customers whatever you wish for the web hosting accounts you create for them.

Can I resell your reseller plans?

Yes! We recently introduced a program whereby you can resell our reseller plans to your own customers without having to first get your own dedicated server. We've setup "preferred pricing" for all existing customers to be able to buy our reseller plans at a discount. You can then resell them to your customers for however much you like.

Becoming a Preferred Reseller
To qualify for the preferred pricing, you need only be an existing customer. Every additional reseller plan you order after your first one, will be at the preferred reseller lower pricing levels.
Click here for more information on the benefits of reselling our reseller plans.

Will you remain anonymous to our customers?

Yes. Our nameservers are all based on the serverstoday.com domain name, which is owned by us. So even if you didn't setup your own custom (private) nameservers and just used ours, any customers of yours that decided to go digging for information would simply see that you are hosting them on a ServersToday.com server. They will not find ResellersToday through our nameservers, so we remain completely anonymous to your customers.

All CPanel control panels (and WebHost Manager reseller control panels) are neutrally branded as well, so there's no way for your customers to find out that we are your supplier. You can even custom-brand your CPanel's if you wish.

Can I use contents from the ResellersToday website to create my own web hosting site?

Absolutely! Feel free to use any material you find useful on our site. But a word of caution.... we promote ResellersToday.com quite aggressively on the internet. It is therefore not inconceivable for your customers to happen across our website if they go looking for another web hosting company. If they do, you wouldn't want your site looking too much like ours, since it may become obvious that you are a reseller of ours.... or vise versa :)

Do you offer Technical Support?

Yes! We have several levels of support available to our customers, all of which are free! We have a library of over 50 flash tutorials that explain many facets of your reseller plan and web hosting accounts. We also have two Getting Started Guides (one for resellers and one for new accounts) that tell you what you should do first when you sign up, a Control Panel Help page that explains all the features available in your control panel, a Control Panel Demo so you can "try before you buy", a WebHost Manager Help page, and a technical support staff that is available 24 hours a day, everyday, ready to answer any questions or help with any problems you may have. We have also put together several articles that explain some basic web hosting concepts, and a Customer Forums page where you can chat with our ResellersToday customers. Links to all these resources are available through our Technical Support page.

Do you offer Technical Support directly to my customers?

Not directly. You are responsible for supporting your own customers. However, if you are ever asked a question that you do not know the answer to, you can ask our support staff yourself. Once you get your answer from us, you can then answer your customer. This may seem cumbersome at first, but you'd be surprised at how quickly you'll get to learn the answers to the questions that get asked the most. As time goes on, you won't be having to consult our support staff for every question your customers ask you.
Having said that, we do fully "support" all accounts that you host on our servers. So if you (or your customer) ever finds a problem with any of the accounts, you should send us a support request and we will take care of the issue, and get back to you promptly.

Can I have MP3's and/or Video's on my (or my customer's) websites?

Yes, provided you (or your customers) own the copyright to them.

Do you allow adult content?

Absolutely NOT. We do not allow any pornography, adult-related material, or links to such websites in our hosting accounts. People caught abusing this policy will have their hosting accounts terminated without warning. Remember also that you are responsible for ensuring your customers also abide by our Terms of Use. Having your own acceptable use policies on your website is strongly recommended.

I am still unsure about all this. Do you offer any guarantees?

Yes! We are so confident that you will be happy with our web hosting services, that we offer a 100% money-back guarantee within the first 30 days of placing your order. We also have a 99% uptime guarantee. You can learn more about our guarantees on our Terms of Use page.

Are you a reseller for another hosting company?

No. We own or lease all our own equipment, and manage it ourselves.

How long have you been in business?

We've been in the hosting business, developing, managing and hosting websites since 1998. However, the ResellersToday brand is relatively new, having started in February 2003.

I'm ready to sign up! What next?

To order your web hosting reseller plan, simply click on the Order Form link located at the top of this page. Once you submit your order, we will immediately begin setting up your new reseller plan. Once it's ready, we'll send you a "Welcome Email" containing your login information, and everything you need to get started.

How long does it take to setup my new reseller plan?

If we receive your order during regular business hours, your account will be setup within 1 or 2 hours. Otherwise, it may take up to 12 hours. We still setup accounts at night, on the weekends, and on holidays, but it just takes a little longer.

Is Technical Support also slower on during non-regular business hours?

NO! Our support staff is always staffed 24 hours a day, 7 days a week, 365 days a year, including all holidays. We feel it is important to be available to existing customers at all times in case you need help. It is only our sales staff that is not always available outside of regular business hours.

OK I've signed up! How do I view my website prior to my domain name propagating?

You can immediately view your website prior to your domain name propagating by using the following link:
http://IPaddress/~username
Where "IPaddress" is the IP address given to you in your welcome email, and "username" is the username for your new account which is also given to you in your welcome email. So for example, if we assigned you the IP address of 12.34.56.78, and a username of "youracct", then you would simply browse to:
http://12.34.56.78/~youracct
If you wanted to view a specific page you uploaded, say "contactus.htm", then you would browse to:
http://12.34.56.78/~youracct/contactus.htm
Of course, you will first have to upload your website to be able to view the pages.... and you can do that from within your Control Panel. For more information on doing this, check out our Technical Support page.

Note: The above instructions apply to ALL accounts you setup in your reseller plan, as well as your main account which we have setup for you.

 

 


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