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When you decide you want to upgrade from a ResellersToday reseller plan to your own dedicated server, we will undertake to make the upgrade as seamless as possible. What do you need to do? What will we do for you? Where do you begin?
Continue reading below for your answers.
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| First
step - Order your new server
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The first thing you should do is order your dedicated server. When ordering your server, you'll be able to add a backup hard drive (recommended), additional IP addresses (necessary if you want to setup resellers), and even more RAM if you wish (not usually necessary) using the shopping cart functionality of our dedicated server order form.
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| The ball is now in our court :)
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Upon
receiving your order, we will setup your new server as per your specifications in the order form. This includes setting up your main hosting account, your server name, your master nameservers, and any existing accounts and/or reseller plans.
Stop existing recurring billing
Immediately upon receiving your dedicated server order, we will stop the monthly recurring billing of your existing reseller
plan(s), AND refund your initial reseller plan setup fees
(if applicable, thus lowering the dedicated server setup
fees)
Note: We can only refund setup fees up to a maximum of the setup fee of your new dedicated server.
Transferring your existing account(s)
If you had one or more accounts in your reseller plan on our server, then we will copy them all over your new server for you, if you want us to. We will also keep them in your original reseller plan on our server for the time being, until such time as everything has been transferred to your server, and the nameservers have all propagated. When we copy over your accounts, all their information (i.e. email addresses, passwords, MySQL databases, shopping carts, etc) will be copied over as well.
If you had several reseller plans (i.e. lets say you were reselling our reseller plans) and want them all transferred to your new server, then we will set them up as well, and copy all their accounts to your new server.
Basically, everything you had setup on our servers.... be it one account, a reseller plan with multiple accounts, or multiple reseller plans with multiple accounts, we will reproduce everything on your new server, if that's what you want us to do.
Welcome Email - "Your new Dedicated Server!"
We will then send you a welcome email, with complete instructions on accessing your new server, logging in to your root WebHost Manager, and the CPanel for your main account, and how you and your customers upload your websites. This email will also contain DNS information, which you will need to register your custom nameservers (see below)
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What you do from here - DNS
changes
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When we setup your server, we assign it custom nameservers. What you do next depends on how your reseller plan was setup initially:
If you've been using your own custom nameservers
If you had your own custom nameservers setup with your original reseller plan, then we will set them up the same way on your new server. However, they will be assigned a new set of IP
addresses..... so you will have to re-register your custom nameservers with the new IP addresses we provide in your welcome email. Using the same custom nameservers means that all the individual accounts in your reseller plan will not have to have their DNS settings changed.... because they are already pointing to the right nameservers. Instead, changing the IP addresses for your nameservers at the registry will ensure that the domains are pointing to your new server.
If you've been using OUR nameservers
If you did not have custom nameservers in your original reseller plan, then each of your accounts are likely pointing to dns1/dns2.serverstoday.com (our nameservers), or something like that. This has to be
changed for all accounts being transferred over to your
new server. With a dedicated server, you must have your own custom nameservers (i.e. dns1/dns2.yourdomain.com). Therefore, you will have to register your new custom nameservers, as per the IPs we assigned them in your welcome email. Once your new nameservers are registered, you will then have to change the DNS settings of all your accounts' domain names (in your reseller plan) to point to your new custom nameservers. Once these changes propagate, all your accounts will be pointing to your new server.
If you didn't have a reseller plan
If you did not have a reseller plan initially, but instead had individual HostedToday accounts, then once again, your
account(s)' domain names are likely pointing to our nameservers. This has to be changed. Follow the steps in number 2 above to get your accounts pointing to your new custom nameservers on your new server.
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| Final Step/Conclusion
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Once all your accounts are successfully pointing to your new server (typically 1 to 2 days after the necessary DNS changes are made), AND once you are satisfied that all information was successfully copied over, we will then be able to delete your reseller
plan(s) and individual accounts off our servers. We will
confirm with you that everything is working fine before
deleting your old accounts and/or reseller plan.
The move is now complete!
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